Thank you for visiting https://mahindratuv300.com/ (the "Website"), which is owned by Mahindra and Mahindra Ltd., a company incorporated under the Indian Companies Act, 1913 having its registered office at Gateway Building, (hereinafter referred to as "Company", "we" or "us", which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors and permitted assigns).
Users are hereby allowed to use the Website, subject to acceptance in full, of the Terms and Conditions mentioned herein below and any other conditions as specified by M&M from time to time on the Website.
The owner of the Website is based in India. We make no claims that the Website or any of its content are appropriate outside of India. Access to the Website may not be legal by certain persons or in certain countries. If You access the Website from outside India, You do so on Your own initiative and are responsible for compliance with local laws.
All service complaints relating to the functioning of the Website can be logged in through the details specified below, which will be attended by an appointed personnel of the Company. For detailed service policy and complaints about the delivery or functioning of Products, please refer Product manuals as may be provided on the respective webpages.
We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If You object to Your Information being transferred or used in this way please do not use Website.
Please read the following statement to learn about our information gathering and dissemination practices.
Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, You can browse the Website without telling us who You are or revealing any personal information about yourself. Once you give us Your personal information, You are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about You based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that You just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".
If You choose to buy on the Website, we collect information about Your buying behaviour.
If You transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If You choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information You provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If You send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Website, we may collect such information into a file specific to You.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from You when You set up a free account with us. While You can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use Your contact information to send You offers based on Your previous orders and Your interests.
Use of Demographic / Profile Data / Your Information
We use personal information to provide the services You request. To the extent we use Your personal information to market to You, we will provide You the ability to opt-out of such uses. We use Your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform You about online and offline offers, products, services, and updates; customize Your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. We identify and use Your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify You and to gather broad demographic information.
We will occasionally ask You to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor Your experience at our Website, providing You with content that we think You might be interested in and to display content according to Your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in Your computer's hard drive. The cookies do not contain any of Your personally identifiable information.
Sharing of personal information
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that You request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to You as a result of such sharing unless You explicitly opt-in.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever You change or access your account information, we offer the use of a secure server. Once Your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Mr. Abdul Syed
Head - Customer Experience
Email: [email protected]
A copy of this mail communication should also be marked to [email protected]